Terms & Conditions

A legal disclaimer
# GUEST & RESERVATION POLICY

### A little information before your visit

Blueberry & Basil is a small, independently operated brunch and coffee house. As our space is intimate and our tables are often in high demand, we kindly ask all guests to familiarise themselves with the following policies before visiting.

These guidelines help us provide the same level of service and experience to every guest.

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## RESERVATIONS

Reservations can be made through our website or through our approved booking channels.

A reservation is considered confirmed once you receive a booking confirmation.

Please ensure that the number of guests in your reservation is accurate. If your party size changes, please contact us in advance so that we can determine whether we are able to accommodate the change.

We allocate tables according to the needs of our service and the size of each party. For this reason, we are unable to guarantee a specific table or seating area.

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## ARRIVAL & LATENESS

We kindly ask guests to arrive on time.

We allow a **15-minute grace period** from the time of your reservation. After this period, your table may be released to another waiting guest.

If you know that you are going to be late, please contact us as soon as possible. While we will always do our best to accommodate you, we cannot guarantee that your table will remain available after the 15-minute grace period.

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## TABLE TIME

To allow us to accommodate as many guests as possible, tables are generally allocated for **up to 1 hour and 15 minutes**.

If you are planning a celebration, gathering or occasion that requires additional time, please contact us in advance. We will be happy to discuss what may be possible.

We kindly ask guests not to extend their reservation beyond the allocated time without prior arrangement.

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## CANCELLATIONS & NO-SHOWS

If you need to cancel or change your reservation, please let us know as early as possible.

Late cancellations and no-shows can significantly affect a small restaurant, as the table may not be possible to reallocate at short notice.

Repeated no-shows or late cancellations may affect your ability to make future reservations.

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## WALK-IN GUESTS

Walk-ins are always welcome when we have availability.

During busy periods, however, we may not be able to accommodate walk-in guests immediately. Waiting times may vary depending on reservations and current service.

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## FOOD & DRINKS

Blueberry & Basil is primarily a brunch and dining venue. **Reservations and table seating are intended for guests ordering food from our menu.**

We are unable to accommodate reservations or table seating for **drinks only**, particularly during busy service periods.

Our outdoor seating is available **subject to availability** and may be offered to guests who wish to visit for drinks only. As our outdoor space is limited, we may respectfully decline drinks-only seating when we do not have sufficient space or availability.

We kindly ask for your understanding, as this allows us to make fair and effective use of our limited seating.

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## MENU & MODIFICATIONS

Our menu has been carefully designed by our kitchen team and is served as described.

We operate a **no-substitution / no-modification policy** on our dishes, although we will always do our best to accommodate genuine dietary or allergy requirements where possible.

Please inform your server of any dietary requirements before ordering.

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## ALLERGIES & DIETARY REQUIREMENTS

Please inform us of any allergies or dietary requirements when making your reservation and remind your server upon arrival.

Although we take dietary requirements seriously, Blueberry & Basil operates in a shared kitchen environment where allergens are present.

For guests with severe allergies or medically diagnosed coeliac disease, we cannot guarantee an entirely allergen-free environment.

Our team will provide information about ingredients to the best of our knowledge, but guests with severe allergies should make their own informed decision regarding whether our kitchen is suitable for them.

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## GROUP BOOKINGS

For larger groups, please contact us in advance.

Our space is designed primarily for smaller parties, and groups of **10 or more may need to be divided between two tables** depending on availability and the requirements of our service.

We cannot guarantee that a large group will be seated at one single table.

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## OUTSIDE FOOD & DRINK

Outside food and beverages are not permitted.

This includes food brought from other restaurants, takeaway food, desserts and drinks.

Exceptions may be considered in advance for specific celebrations or circumstances and must be agreed with us before your visit.

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## CHILDREN

Children are welcome at Blueberry & Basil.

We kindly ask parents and guardians to supervise children at all times and ensure that they remain safely within their designated seating area.

For the comfort and safety of all guests and our team, children should not run through the restaurant or kitchen areas.

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## PETS

Well-behaved pets may be permitted in designated areas, subject to our current operating conditions and applicable regulations.

Please contact us in advance if you are planning to visit with a pet so that we can advise you on suitable seating.

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## SPECIAL OCCASIONS

We are happy to help make birthdays, anniversaries and other special occasions memorable.

If you are planning something special, please let us know when making your reservation so that we can advise what we can accommodate.

Any decorations, cakes or special arrangements must be agreed with us in advance.

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## PAYMENTS

Payment is expected at the end of your visit.

We accept the payment methods displayed at the restaurant.

For larger groups, we may ask for payment to be made together rather than splitting the bill into multiple individual payments.

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## RESPECT FOR OUR SPACE & TEAM

We want Blueberry & Basil to be an enjoyable place for everyone.

We ask all guests to treat our team and other guests with courtesy and respect.

Aggressive, abusive, threatening or inappropriate behaviour towards our staff or other guests will not be tolerated.

Our team reserves the right to refuse service or ask a guest to leave where necessary to protect the safety and comfort of our staff and guests.

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## A SMALL NOTE FROM OUR TEAM

Blueberry & Basil is a small independent business, and every table matters to us.

Our policies are not intended to make your visit complicated — they simply help us manage a small space fairly and ensure that our guests receive the quality of service we aim to provide.

Thank you for understanding, and most importantly, **thank you for choosing to spend part of your day with us.**

**We look forward to welcoming you.**

**Blueberry & Basil**